FAQ

General Questions about the Virtual Congress:

Scientific Programme

I missed a presentation from the Live Sessions. How can I watch it?

All scientific content will be available on-demand on the platform until November 30, 2020.  

Is the mid-congress symposium also available on demand after the broadcasting?

Yes, all scientific content will be available until November 30, 2020. This also includes all Mid-Congress Symposia.

Please keep in mind, that for the Mid-Congress Symposia, an additional ticket needs to be purchased (regardless whether they are watched live or on demand)  

In which time zone is the programme?

The times announced are based on the time zone of Vienna.
October 22-24 = CEST (Central European Summer Time)
October 25-30 = CET (Central European Time)

The time is also always displayed at the top of the screen. 

I am a young nuclear medicine professional. Is there a specific programme or specific activities for me?

The Educational Track on Channel 7 is mainly composed for our younger participants, consisting of Pitfalls & Artefacts Sessions, Teaching Sessions and the EANM Young Daily forum. In addition to that, you can buy an extra ticket to watch the Mid-Congress Symposia 8 & 12, specially designed from and for youngsters.

I am a technologist. Is there a specific programme for me?

Please look for Channel 4 which contains our Technologists’ Track Content. In addition to it, you may want to purchase an extra ticket for the Mi-Congress Symposium 13 on Channel 3 on Oct 28.

Industry Exhibition

How can I interact with Industry?

On the booth of each company, there is a chat available to communicate with the companies. If no one is online, your question will be answered via email.
The opening hours of each booth are communicated on the booth/in the chat.

Will there be Satellite Symposia (Industry scientific sessions)?

Yes. The companies are listed here: Satellite Symposia.

Registration

Where can I register for the EANM’20 Congress?

You can register for the congress in your myEANM area on https://myeanm.eanm.org/ (via clicking on Individual Registration).

What is the deadline to register for the EANM’20 Congress?

Registration will be open until the last day of the congress (October 30, 2020). Please be aware that during congress days only credit card payment is allowed. It is recommended to register before the actual start of the congress to allow time in case of errors/questions.

My registration type is not correct. What can I do now?

In case of overpayment due to choosing the wrong registration type, no refund will be granted. In case of registering within a wrong registration type (lower fee due to wrong ticket type), the correct ticket type will automatically replace the wrong registration and the respective higher price will become applicable.

I would like to get the EANM member discount for the registration. What can I do?

The membership application for 2020 is already closed. Membership renewal for 2021 will be possible in October. 

I am looking for Press registration/accreditation.

There is no dedicated press registration at the EANM’20 Virtual Congress. 

I have another question

Please contact the office at registration@eanm.org

CME Credits & Certificate of Attendance

Has the Congress been CME accredited?

The EANM’20 has been accredited by the European Accreditation Council for Continuing Medical Education (EACCME®) with 31 European CME credits (ECMEC®s). Each medical specialist should claim only those hours of credit that he/she actually spent in the educational activity.

The EANM’20 – Mid-Congress Symposia have been accredited by the European Accreditation Council for Continuing Medical Education (EACCME®) with 2 European CME credits (ECMEC®s). Each medical specialist should claim only those hours of credit that he/she actually spent in the educational activity.

To acquire CME credits, an evaluation form must also be completed for each session attended.

 

The EACCME® is an institution of the European Union of Medical Specialists (UEMS) www.uems.eu

How can participants in the United States of America and Canada claim credits?

Through an agreement between the Union Européenne des Médecins Spécialistes and the American Medical Association, physicians may convert EACCME® credits to an equivalent number of AMA PRA Category 1 CreditsTM. Information on the process to convert EACCME® credit to AMA credit can be found at www.ama-assn.org/education/earn-credit-participation-international-activities.

Live educational activities occurring outside of Canada, recognised by the UEMS-EACCME® for ECMEC® credits are deemed to be Accredited Group Learning Activities (Section 1) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada.

How many CME credits can I get and how can I claim them?

You will receive one credit for each hour you have spent online during the congress. With a maximum of 6 credits per day as defined by the European Accreditation Council for Continuing Medical.

Can I get CME points if I watch the session later on (on-demand)?

No, CME Credits can only be collected during the live programme.

How can I retrieve my certificate of attendance?

You will need to complete a questionnaire to receive your certificate. The questionnaire and instructions will be sent to you after the congress.

I have attended Session X and my Evaluation does not show up?

Please make sure that you watch 100% of the CME Session / Mid-Congress Symposia live in order to receive the evaluation. Switching device / opening a second browser/tab may lead to the result, that your attendance is not monitored anymore.

How can I become a member of the EANM?

Membership application for 2020 is already closed. Membership renewal for 2021 will be possible in October.

Social Media

What are the EANM’20 Social Media platforms?

You can join us on our different platforms:

What are the EANM’20 official hashtags?

When tweeting and posting about EANM’20 Congress please always use the official hashtag:  #EANM20

You can also add other hashtags, depending on the topic:  

#EANM20Virtual #SQRL   

Technical Questions

Which Browser can I use?

The EANM’20 virtual congress platform is compatible with all common browsers. Nevertheless, Internet Explorer, as well as Edge, are not recommended since some extensions and/or functionalities are only available in limited amount there.

We, therefore, recommend the following browsers:

Windows PC:

  • Firefox – latest version
  • Chrome – latest version

Mac:

  • Firefox – latest version
  • Chrome – latest version
  • Safari – latest version

Mobile phone:

  • Chrome – latest version   

I don’t see the whole website. What shall I do?

For the best digital experience, please ensure that you zoom out on your web browser to see the full room view.

If you are using Google Chrome:

Simultaneously press Ctrl and – on your keyboard to zoom out

Simultaneously press Ctrl and + on your keyboard to zoom in

On Windows 10:

To set screen zoom, right-click on your desktop and select Display settings from the popup menu. Zoom can be adjusted in the popup window.

On a mobile device:

To be able to interact with the tools offered online, you need to use the Chrome browser and allow your browser to access your camera, microphone and calendar. 

I can’t hear the presentation

After a page-reload please ensure the volume on your computer speakers is turned up and that the sound of the presentation is not muted. If the sound does not work when the video is playing, click the volume button at the bottom left of the video. Further, ensure that you allow your browser to access your microphone and/or speakers. 

Are there any subtitles available?

All presentations are held in English. Subtitles are not available. You can re-watch the presentation again later on-demand.  

I can’t log in! What shall I do?

Please check if you entered the right username and password. If you do not remember your password, please simply enter your username click on forgot password? on https://myeanm.eanm.org/login and enter your username (=email address).

Please reload the login page and if try again. Also, try to open the login page in a browser of our list of recommended browsers (see above).   

I don’t remember my password

If you do not remember your password, please simply enter your username click on forgot password? on https://myeanm.eanm.org/login and enter your username (=email address). 

Any further question?

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